To start the return process for your order, please enter your email address or phone number and the order number below.

How do I make a return?

  • Enter your order number and email address in the fields above and click 'Start'.
  • Follow the instructions and select the items you want to return.
  • You will receive an email confirmation with shipping guidelines or a prepaid return label depending on your country.


What items are returnable?

You can return items within 14 days of receipt of your shipment. Items must be:

  • In original condition with tags
  • Unwashed and unworn
  • In original packaging

Returns and Exchanges 

  • We do not currently offer exchanges. If you would like to exchange an item, please place a new order and return the original item for a full refund or credit note. 
  • Returns must be registered online within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.



  • Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
  • Your refund can only be credited back to the original form of payment or a credit note.
  •  You will receive an email confirmation as soon as your refund has been processed.