If you're not fully satisfied with your order and would like to make a return, please be sure to send back the item unworn with original tags within 14 days of reception for a full refund or credit note!

To make a return please follow the instructions HERE.

 

Return shipping costs: 

To purchase a DHL return label, write us at contact@gaala.com and one of our sales representatives will be happy to assist you with the process.  

 

EU & UK: FREE

AUSTRALIA & ASIA: 25€

UNITES STATES & CANADA 20€ 

 


Import Taxes & Duties

Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.

If you refuse a shipment from Gaâla, you are responsible for the original shipping charges as well as import and returns fees that might be incurred upon delivery back to us.

 

 Return Policy:

  • If you would like to exchange an item, please write us at contact@gaala.com, we will help to process your exchange according to item availability. 
  • We offer returns for unworn items in new condition with original tags attached. 
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.


Refund Delay
 

Once we receive your return, please allow 3-4 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.

Your refund can only be credited back to the original form of payment or a credit note.  

 

 Questions?

If you have any questions please email us at contact@gaala.com, we are happy to  accomodate special requests and can offer faster delivery when necessary!