FAQS

Gaâla’s apparel is primarily crafted at our own workshop in Lithuania. Additionally, we partner with small-scale ateliers in Belarus, China and Italy.

The upcycled fabrics we repurpose are high quality textiles no longer needed or suitable for production by luxury fashion or textile companies. These fabrics may have been rejected due to overstocking and surplus production and would typically be discarded in landfills. Upcycling these beautiful fabrics gives them a second life and helps to reduce waste and environmental impact.

Refer to our SIZING CHART for general sizing guidelines, and the Sizing Charts on our product pages to see individual measurements for each design. If you prefer a more personal touch, write to us at sizing@gaala.com, and we will be happy to help you find the right size!

Our petite-friendly collection is tailored for women 5'3" (160 cm) and under.

You can easily identify items from our Petite collection by looking for the "P" icon next to the sizing options. This icon signifies that the item is specifically tailored for a petite fit.

Our petite pieces are expertly crafted to complement smaller proportions, ensuring a flattering fit without additional alterations.

Yes, we maintain the same standards of quality and craftsmanship across all our sizing ranges, ensuring that our petite garments are made from premium materials that are both durable and comfortable.

Yes! For orders outside Europe, you’ll be shown shipping options at checkout.

Preorders ship within 3-5 weeks after purchase. Stock items ship within 2 business days.

Standard shipping takes 48 hours within France, 1-2 business days within the EU, and between 2-3 business days for international orders.

Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.

If you refuse a shipment from Gaâla, you are responsible for the original shipping charges and import and returns fees incurred upon delivery to us.

A made-to-order item is a product that is not yet in stock. It allows small brands like ours to gauge customer interest and consequent demand, eliminating overproduction and waste.

Due to the limited nature of upcycled fabrics, we limit the made-to-order quantity to the amount we can make. Often, once an item sells out, we cannot make it again.

No, "made-to-order" means we begin creating the item after your order is placed, as it’s not kept in stock. However, it follows standard sizes or designs and is not tailored to your personal measurements.

You can easily tell if an item is available for made-to-order by checking the product page. We indicate whether an item is in stock and available for immediate purchase or if it is currently only available for made-to-order.

If you place an order that includes both a made-to-order item and an in stock item, we'll hold onto the in stock item and ship both items together when the made-to-order item is ready. This way, you'll only need to pay for shipping once, and we can reduce our environmental footprint by consolidating shipments. If you need an in stock item urgently, we recommend that you place a separate order.

Made-to-order items are charged immediately at checkout.

Made-to-order items ship out to you within 3-5 weeks after the order has been placed. Please note that delays in this timeline may occur occasionally. We apologize in advance and thank you for your patience.

EU & UK: We offer standard 3-5-day shipping delivery for 6€ fee. And FREE shipping for orders over 100€.

North America, Norway, Japan, Australia: We offer standard 3-5-day shipping delivery for 15€/17$ fee. And FREE shipping for orders over 350€/385$.

Rest of the world: We offer standard 3-5-day shipping delivery for 25€ fee. And FREE shipping for orders over 350€/385$.

Import duties and taxes are not included in the item price or shipping cost.

The points/coupons are applied to all baskets, which means that when you have a mixed order, the coupons are disabled. We recommend placing two separate orders if you wish to use your coupon for a non-sale item. In this case, you can apply your coupon at checkout for the non-sale item. 

We invite you to write to us at contact@gaala.com with your order number and request and we will be happy to assist you!

We invite you to write to us at contact@gaala.com with your order number and request and we will be happy to edit it for you!

We accept cancellations of made-to-order items within three business days of placing the order. Exceptions include delayed orders.

In stock orders that have yet to be shipped can be canceled up to three business days after purchase. If you have already received tracking for an in stock purchase, please check if it's been shipped before writing us at contact@gaala.com for a cancellation request.

Yes, you have the option to return or exchange items within 14 days of receiving your package. Please refer to our ‘Returns’ page for more information.

We accommodate only one exchange per order. If your exchange does not meet your satisfaction, we kindly invite you to return the item and place a new order for the desired product.

You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value.

Additionally, you have the option to return your purchases for a gift card instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card.

If you’ve received a damaged or defective item, send us an email at contact@gaala.com with your order number and a photo of the damaged item - we will be happy to assist you.

To locate the nearest DHL drop-off point, please visit the following link: https://locator.dhl.com/

When placing an order that includes a complimentary gift, please be aware that, in the event of a return, the accompanying gift must also be returned. If you wish to keep the gift, the equivalent value will be deducted from your refund. We appreciate your understanding.

Currently, we only accept credit card payments and do not have the option of paying with Paypal.

Yes, we have partnered with Klarna to give you the option of paying in several times. Klarna allows installment payments in the following countries: Ireland, France, Spain, Italy, Belgium, Germany, Austria, Finland, Netherlands, Portugal, Greece. Learn more

Credit codes offered during a limited-time promotional campaign cannot be redeemed if the item purchased with the code is returned. Exceptions to this rule apply to unique credit codes made for individual clients and not offered promotionally. We invite you to contact us at contact@gaala.com if you have any questions regarding credit codes and we will be happy to advise.

The GAÂLA GIRL SOCIETY is our loyalty program. 

Each different level gives you access to exclusive benefits as well as points that can be exchanged for discounts. Each euro spent on the site or in-store is equal to 10 points. At each new purchase your level is reviewed and recalculated based on your purchases during the calendar year. 

If you have any questions, please do not hesitate to contact us at contact@gaala.com

If you have already created an account on our website, you’ve been automatically enrolled. Otherwise you can sign up here.

Yes, your points are added to your account for each order including your historical ones. Sign up here to check you balance.

There are so many ways to earn points. As soon as you join the program, you’ll be welcomed with 200 points to get you started. You also gain 10 points for every euro you spend with us. Take a look at the loyalty program page for more ways to rack up the most points.

Log into your personal account. Your points balance is displayed at the top of the page. You can also track previous orders and check how many points you have gained with each purchase.

The coupon codes are generated and applied directly at the checkout page. The codes expire three months after their issue date.

To qualify for a gift, please ensure the following:

• You are enrolled in our loyalty program.
• You have earned enough loyalty points for the desired gift exchange.
• Select a gift with a minimum €100 purchase.
• Kindly be advised that only one gift can be chosen per order.

First of all, go to your customer account and check in the section entitled “Orders” that the purchase was registered. 

If it appears in your order history, check if your order was placed more than two days ago. If not, it is normal as your points are "pending" during this time. 

If the purchase does not appear in your purchase history you may have made a purchase using another e-mail address. In this case, contact our client service team at contact@gaala.com so that we can attribute your points.

If you decide to return or cancel an order in its entirety, your points will be automatically canceled.

If you decide to return or cancel part of an order, the points that are on hold that relate to the canceled or returned articles will be deducted from your points total. 

Full details of the history of your points are available in your customer account.

If you choose to return your entire order, we kindly ask that the accompanying gift be returned in original condition. Failure to do so will result in the value of the gift being deducted from your refund.

Only one coupon may be applied in one order.

Our discount codes are valid across our product range with the exception of gift cards and promotional items.

Points and coupons cannot be used on sales items.

If you’d like to contact us regarding your account, please email us at contact@gaala.com.

We reserve the right to temporarily suspend or block accounts in cases where fraudulent activity is detected. If you have any concerns or questions regarding your account status, please don't hesitate to contact our customer support team at contact@gaala.com.