You can return items within 14 days from the date you originally received your order.
Return shipping costs
EU & UK:
Return label: 5€
Exchange label: FREE
Rest of the world:
Return label: 40€
Exchange label: 20€
The return fee will be deducted from the amount to be refunded. At Gaâla, we are committed to positively impacting our planet and reducing our carbon footprint. By charging a return fee, we hope to encourage thoughtful purchasing decisions and reduce unnecessary returns, ultimately minimizing our environmental impact.
- We offer returns for unworn and unwashed items in new condition with original tags attached.
- Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
- Gaâla is unable to refund any duties or taxes paid on international shipments.
- Items that have been altered cannot be returned or exchanged.
Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.
You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value. Additionally, you have the option to return your purchases for a gift card (store credit) instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card (store credit).
If you've made a purchase using Klarna as the payment method, please note that any refunds for the order can only be processed back to the original payment method.
We accept cancellations within 3 business days after the order is placed. Exceptions include delayed orders.
Orders can be cancelled by writing us at firstname.lastname@example.org with your order number and request.
Cancelled orders will be refunded to their original method of payment within 7-14 business days.
If you have any questions please email us at email@example.com, we are happy to accomodate special requests and can offer faster delivery when necessary!