FAQS

All of our clothing is crafted by skilled artisans in small-scale European workshops located in Lithuania and Belarus. We closely oversee the production process to ensure fair and safe working conditions for our artisans, and maintain the highest quality and sustainability standards.

The upcycled fabrics we repurpose are high quality textiles no longer needed or suitable for production by luxury fashion or textile companies. These fabrics may have been rejected due to overstocking and surplus production and would typically be discarded in landfills. Upcycling these beautiful fabrics gives them a second life and helps to reduce waste and environmental impact.

Refer to our SIZING CHART for general sizing guidelines, and the Sizing Charts on our product pages to see individual measurements for each design. If you prefer a more personal touch, write to us at sizing@gaala.com, and we will be happy to help you find the right size!

Yes! For orders outside Europe, you’ll be shown shipping options at checkout.

Preorders ship within 3 weeks after purchase. Stock items ship within 2 business days.

Standard shipping takes 48 hours within France, 1-2 business days within the EU, and between 2-3 business days for international orders.

Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.

If you refuse a shipment from Gaâla, you are responsible for the original shipping charges and import and returns fees incurred upon delivery to us.

A preorder item is a product that is not yet in stock. Preorders allow small brands like ours to gauge customer interest and consequent demand, eliminating overproduction and waste.

Due to the limited nature of upcycled fabrics, we limit the preorder quantity to the amount we can make. Often, once an item sells out, we cannot make it again.

You can easily tell if an item is available for preorder by checking the product page. We indicate whether an item is in stock and available for immediate purchase or if it is currently only available for preorder.

If you place an order that includes both a preorder item and an in stock item, we'll hold onto the in stock item and ship both items together when the preorder item is ready. This way, you'll only need to pay for shipping once, and we can reduce our environmental footprint by consolidating shipments. If you need an in stock item urgently, we recommend that you place a separate order.

Preorders are charged immediately at checkout.

Preorders ship out to you within 3-4 weeks after the order has been placed. Please note that delays in this timeline may occur occasionally. We apologize in advance and thank you for your patience.

The points/coupons are applied to all baskets, which means that when you have a mixed order, the coupons are disabled. We recommend placing two separate orders if you wish to use your coupon for a non-sale item. In this case, you can apply your coupon at checkout for the non-sale item. 

We invite you to write to us at contact@gaala.com with your order number and request and we will be happy to assist you!

We invite you to write to us at contact@gaala.com with your order number and request and we will be happy to edit it for you!

We accept cancellations of preorder items within three business days of placing the order. Exceptions include delayed orders.

In stock orders that have yet to be shipped can be canceled up to three business days after purchase. If you have already received tracking for an in stock purchase, please check if it's been shipped before writing us at contact@gaala.com for a cancellation request.

Shipping to the EU and UK is free.

We provide a flat shipping fee of 15€ for international orders. However, some countries have a flat rate of 25€ for standard shipping (3-5 business days). These countries include Argentina, Bolivia, Brazil, Caribbean Netherlands, China, Colombia, Ecuador, Falkland Islands, French Guiana, Mexico, Paraguay, Peru, South Korea, Suriname, Uruguay, and Venezuela.

All international orders with a value of 350€ and over are free.

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Yes, you have the option to return your purchase within 14 days of receiving your package. Please refer to our ‘Returns’ page for more information.

You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value.

Additionally, you have the option to return your purchases for a gift card instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card.

If you’ve received a damaged or defective item, send us an email at contact@gaala.com with your order number and a photo of the damaged item - we will be happy to assist you.

To locate the nearest DHL drop-off point, please visit the following link: https://locator.dhl.com/

Currently, we only accept credit card payments and do not have the option of paying with Paypal.

Yes, we have partnered with Klarna to give you the option of paying in several times. Klarna allows installment payments in the following countries: Ireland, France, Spain, Italy, Belgium, Germany, Austria, Finland, Netherlands, Portugal, Greece. Learn more

Credit codes offered during a limited-time promotional campaign cannot be redeemed if the item purchased with the code is returned. Exceptions to this rule apply to unique credit codes made for individual clients and not offered promotionally. We invite you to contact us at contact@gaala.com if you have any questions regarding credit codes and we will be happy to advise.

The GAÂLA GIRL SOCIETY is our loyalty program. 

Each different level (GaalaGirl, GaalaDevotee, GaalaMuse, GaalaIcon) gives you access to exclusive benefits as well as points that can be exchanged for discounts. Each euro spent on the site or in-store is equal to 10 points. At each new purchase your level is reviewed and recalculated based on your purchases during the calendar year. 

If you have any questions, please do not hesitate to contact us at contact@gaala.com

If you have already created an account on our website, you’ve been automatically enrolled. Otherwise you can sign up here.

Unfortunately you need to have created an account prior to making a purchase in order for your points to be taken into account.

There are so many ways to earn points. As soon as you join the program, you’ll be welcomed with 200 points to get you started. You also gain 10 points for every euro you spend with us. Take a look at the loyalty program page for more ways to rack up the most points.

Log into your personal account here. Your points balance is displayed at the top of the page. You can also track previous orders and check how many points you have gained with each purchase by clicking on "View My Rewards Account” link.

Login to your account and click on "View My Rewards Account.” In the popup window go to the section “Ways to redeem” and follow the steps to get a coupon code. Copy it and apply at the checkout.

Yes, points expire on August 31st.

First of all, go to your customer account and check in the section entitled “Orders” that the purchase was registered. 

If it appears in your order history, check if your order was placed more than two days ago. If not, it is normal as your points are "pending" during this time. 

If the purchase does not appear in your purchase history you may have made a purchase using another e-mail address. In this case, contact our client service team at contact@gaala.com so that we can attribute your points.

If you decide to return or cancel an order in its entirety, your points will be automatically canceled.

If you decide to return or cancel part of an order, the points that are on hold that relate to the canceled or returned articles will be deducted from your points total. 

Full details of the history of your points are available in the "View My Rewards Account” section in your customer account.

Only one coupon may be applied in one order.

Points and coupons cannot be used on sales items.

If you’d like to contact us regarding your account, please email us at contact@gaala.com.