Refund policy

You can return items within 14 days from the date you originally received your order.

Initiate your return or exchange >

Return shipping costs

EU & UK:

Return label: 5€

Exchange label: FREE

Rest of the world:

Return label: 40€

Exchange label: 20€

The return fee will be deducted from the amount to be refunded. At Gaâla, we are committed to positively impacting our planet and reducing our carbon footprint. By charging a return fee, we hope to encourage thoughtful purchasing decisions and reduce unnecessary returns, ultimately minimizing our environmental impact.

Return Policy:

  • We offer returns for unworn and unwashed items in new condition with original tags attached. 
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.
  • Items that have been altered cannot be returned or exchanged.

Refund Delay:

Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.

You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value. Additionally, you have the option to return your purchases for a gift card (store credit) instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card (store credit).

If you've made a purchase using Klarna as the payment method, please note that any refunds for the order can only be processed back to the original payment method.

Cancellations:

We accept cancellations within 3 days after the order is placed. Exceptions include delayed orders. 

Orders can be cancelled by writing us at contact@gaala.com with your order number and request. 

Cancelled orders will be refunded to their original method of payment within 7-14 business days. 

Questions?

If you have any questions please email us at contact@gaala.com, we are happy to  accomodate special requests and can offer faster delivery when necessary!