You can return items within 14 days from the date you originally received your order.
Initiate your return or exchange >
Return shipping costs
EU & UK: FREE.
Rest of the world:
Return label: 40€
Exchange label: 20€
- We offer returns for unworn and unwashed items in new condition with original tags attached.
- Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
- Gaâla is unable to refund any duties or taxes paid on international shipments.
- Items that have been altered cannot be returned or exchanged.
Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.
Your refund can only be credited back to the original form of payment or a credit note.
We accept cancellations within 7 days after the order is placed. Exceptions include delayed orders.
Orders can be cancelled by writing us at firstname.lastname@example.org with your order number and request.
Cancelled orders will be refunded to their original method of payment within 7-14 business days.
If you have any questions please email us at email@example.com, we are happy to accomodate special requests and can offer faster delivery when necessary!