You can return items within 14 days from the date you originally received your order.

Initiate your return or exchange >

Return shipping costs


Rest of the world:

Return label: 40€

Exchange label: 20€

Return Policy:

  • We offer returns for unworn and unwashed items in new condition with original tags attached. 
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.
  • Items that have been altered cannot be returned or exchanged.

Refund Delay:

Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.

Your refund can only be credited back to the original form of payment or a credit note.


We accept cancellations within 7 days after the order is placed. Exceptions include delayed orders. 

Orders can be cancelled by writing us at with your order number and request. 

Cancelled orders will be refunded to their original method of payment within 7-14 business days. 


If you have any questions please email us at, we are happy to  accomodate special requests and can offer faster delivery when necessary!