The GAÂLA GIRL SOCIETY is our loyalty program. Each different level gives you access to exclusive benefits as well as points that can be exchanged for discounts. Each euro spent on the site or in-store is equal to 10 points. At each new purchase, your level is reviewed and recalculated based on your purchases during the calendar year. If you have any questions, please do not hesitate to contact us at contact@gaala.com

If you have already created an account on our website, you’ve been automatically enrolled. Otherwise, you can sign up here.

Unfortunately, you need to have created an account prior to making a purchase in order for your points to be taken into account.

There are so many ways to earn points. As soon as you join the program, you’ll be welcomed with 200 points to get you started. You also gain 10 points for every euro you spend with us. Take a look at the loyalty program page for more ways to rack up the most points.

Log into your personal account here. Your points balance is displayed at the top of the page. You can also track previous orders and check how many points you have gained with each purchase.

The coupon codes are generated and applied directly at the checkout page.

First of all, go to your customer account and check in the section entitled “Orders” that the purchase was registered. If it appears in your order history, check if your order was placed more than two days ago. If not, it is normal as your points are "pending" during this time. If the purchase does not appear in your purchase history, you may have made a purchase using another e-mail address. In this case, contact our client service team at contact@gaala.com so that we can attribute your points.

To qualify for a gift, please ensure the following:
- You are enrolled in our loyalty program.
- You have earned enough loyalty points for the desired gift exchange.
- Select a gift with a minimum purchase of €100.
- Kindly be advised that only one gift can be chosen per order.

If you decide to return or cancel an order in its entirety, your points will be automatically canceled. If you decide to return or cancel part of an order, the points that are on hold that relate to the canceled or returned articles will be deducted from your points total.

If you choose to return your entire order, we kindly ask that the accompanying gift be returned in original condition. Failure to do so will result in the value of the gift being deducted from your refund.

Only one coupon may be applied in one order.

Our discount codes are valid across our product range with the exception of gift cards and promotional items.

If you’d like to contact us regarding your account, please email us at contact@gaala.com.