FAQ

Where are your products made?

All our items are created in a small scale workshop in Belarus by a team of skilled tailors.

 

What size am I?

You can refer to our sizing chart for general sizing guidelines.

But if you would like a fitting consultation on a particular style, send your measurements to contact@gaala.com and we’ll help you find the right size!

 

Can I return my item?

Yes, within 15 days of receiving your package you have the option to return it. Please refer to our ‘returns and refunds’ tab for more information.


What if one of my items is damaged or defected?

If you’ve received a damaged or defected item, send us an email at contact@gaala.com with a photo of the damaged item with your order number. We will take care of you!


How long will it take to ship my order?

We do our best to ship all packages within 48 hours of receipt of the order.

 

How long does shipping take?

Standard shipping takes 48 hours within France, international orders vary.

 

Do you ship worldwide?

Yes! For orders outside of France, Luxembourg, Belgium, Netherlands and England you’ll be shown shipping options at checkout. 

 

Are taxes and duties included for international shipments?

Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.

If you refuse a shipment from Gaâla, you are responsible for the original shipping charges as well as import and returns fees that might be incurred upon delivery back to us.

 

Don’t see your question? Feel free to email us at contact@gaala.com