FAQs

How can I ensure I’m choosing the right size?

We recommend starting by measuring yourself and then consulting our detailed sizing chart on each product page for guidance. If you need further assistance, our dedicated client care team is here to help at wedding@gaala.com.

When should I order to ensure delivery in time for the wedding?

We recommend placing your order as early as possible, as we work on a made-to-order basis. We suggest ordering at least 9-12 weeks before your wedding date to ensure timely delivery and allow ample time for any potential exchanges.

How long will the exchange take if I order a size that doesn't fit?

Exchanges can take up to the same time as the original order. We recommend allowing 4-5 weeks.

What if I need a rush order?

If you have an urgent deadline, please contact us at wedding@gaala.com before placing your order to discuss expedited options. We will do our best to accommodate your needs.

What is your return policy?

We accept returns on eligible items within 14 days after delivery. Please refer to our return policy for more information on how to return or exchange your order.