You can return or exchange items within 14 days from the date you originally received your order.
Return shipping costs:
EU:
Return label: 5€
Exchange label: FREE
UK:
Return label: 5€
Currently, we are unable to offer exchanges for UK orders.
If you are a customer in the UK returning an item, our partner, Duty Refunds, will handle the reclaim of import duties and VAT on your behalf. Once your return is received and accepted, you will be refunded the full amount, including the applicable taxes paid initially at checkout.
Switzerland:
Return label: 5€
Exchange label: 5€ for exchanges under 100€ and FREE for exchanges over 100€
USA:
Return label: 40€
Exchange label: 15€ for exchanges under 350€/385$ and FREE for exchanges over 350€/385$
Rest of the world:
Return label: 40€
Exchange label: 25€ for exchanges under 350€/385$ and FREE for exchanges over 350€/385$
The return fee will be deducted from the amount to be refunded. At Gaâla, we are committed to positively impacting our planet and reducing our carbon footprint. By charging a return fee, we hope to encourage thoughtful purchasing decisions and reduce unnecessary returns, ultimately minimizing our environmental impact.
INITIATE RETURN:
Return Policy:
- We offer returns for unworn and unwashed items in new condition with original tags attached.
- Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
- Gaâla is unable to refund any duties or taxes paid on international shipments.
- Items that have been altered cannot be returned or exchanged.
- Due to tax laws on import/export we are unable to accept returns from Brazil. We apologize for any inconvenience this may cause.
Exchanges:
You can exchange items within 14 days from the date you originally received your order. If you request an exchange, you can choose the same item in a different size or color, or exchange it for any other item.
Please note that we accommodate only one exchange per order. If your exchange does not meet your satisfaction, we kindly invite you to return the item and place a new order for the desired product.
Currently, we are unable to offer exchanges for UK orders.
Refunds:
Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.
You can return your purchase for a refund onto the original payment method, or you can exchange your item for an item of the same value. Additionally, you have the option to return your purchases for a gift card (store credit) instead of a refund. By selecting this option, you will receive an extra 10% of your returned purchase’s value added to your gift card (store credit).
If you've made a purchase using Klarna as the payment method, please note that any refunds for the order can only be processed back to the original payment method.
Cancellations:
We accept cancellations within 3 business days after the order is placed. Exceptions include delayed orders.
Orders can be cancelled by writing us at contact@gaala.com with your order number and request.
Cancelled orders will be refunded to their original method of payment within 7-14 business days.
Questions?
If you have any questions please email us at contact@gaala.com, we are happy to accomodate special requests and can offer faster delivery when necessary!
