How to make a return

You can return items within 14 days from the date you originally received your order.

How do I make a return?

  • Send us email at with your order number, email address and phone number.
  • You will receive an email confirmation with shipping guidelines and a return label. 

What items are returnable?

Items must be:

  • In original condition with original tags attached,
  • Unwashed and unworn,
  • In original packaging.

Items that have been altered cannot be returned or exchanged.


  • If you would like to exchange an item, please write us at, we will help to process your exchange according to item availability. 


  • Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
  • Your refund can only be credited back to the original form of payment or a credit note.
  • You will receive an email confirmation as soon as your refund has been processed.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.


  • We accept cancelations from 7 days after the order is placed. Exceptions on this clause include delayed orders. 
  • Orders can be cancelled by writing us at with your order number and request. 
  • Canceled orders will be refunded to their original method of payment within 7-14 business days.