Shipping Costs to EU, UK & Switzerland
| Standard Shipping (3-5 business days) | 5€ |
| Shipping for orders over 100€ | FREE |
International Shipping Costs
| Standard Shipping (3-5 business days) to North America, Norway, Japan | 15€/17$ |
| Standard Shipping (3-5 business days) to South America, Taiwan, Hong Kong, Macao SAR, Singapore, China, South Korea, Indonesia, Vietnam, Israel, Russia, Greenland, Iceland, Bosnia & Herzegovina | 25€ |
| Standard Shipping (3-5 business days) to Australia, Saudi Arabia, Bahrain | 40€ |
| Standard Shipping (3-5 business days) to the rest of the world | 45€ |
| Shipping for orders over 350€/385$ | FREE |
Shipping Update – Israel
Starting June 18, 2025, due to ongoing conflict and airspace restrictions, we are unable to ship orders to Israel until further notice. We will resume shipping as soon as services are restored. For any questions, please get in touch with our Client Care at contact@gaala.com.
Order Processing
- We process stock orders within 2-3 business days, excluding weekends and holidays.
- Made-to-order processed, produced and shipped out to you within 3-5 weeks after purchase.
- Please note that shipping time may be affected when shipping to rural areas.
- Once your order is placed, you will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter, or contact us for confirmation.
- Orders for in-stock items are processed immediately and cannot be canceled once placed. For made-to-order items, you may request a cancellation within 24 hours of placing your order. After that period, the order is considered final. Orders can be cancelled by writing us at contact@gaala.com with your order number and request.
- If you need any assistance with your order, we invite you to reach out to us at contact@gaala.com.
Shipping to US
US orders that include items made in China may be subject to U.S. import duties, which will be collected by the carrier prior to or upon delivery. Items produced in other countries do not imply any additional customs charges or VAT. Please refer to the information on the product page or reach out for the detailed information about any specific product.
Shipping to UK
We offer DDP (Delivered Duty Paid) shipping for our customers in the United Kingdom. All applicable duties and VAT are now included in the listed prices of the products. There are no surprise charges upon delivery. Your order will be cleared through customs and delivered directly to your address without any additional payment required.
Other international shipments
Import duties and taxes are not included in the item price or shipping cost. International shipments may be subject to customs and duty fees upon arrival in the destination country. These charges are applied once the parcel reaches customs. The shipping carrier will contact you directly to arrange payment for applicable duties and fees. Please be aware that Gaâla is not responsible for these additional charges. Import duties and taxes are not included in the item price or shipping cost and will be your responsibility. We recommend contacting your local customs authority for an estimate of these fees.
If you refuse a shipment from Gaâla, you are responsible for the original shipping charges as well as return shipping, and these amounts will be deducted from your refund.
