You can return items within 14 days from the date you originally received your order.
How do I make a return?
- Send us email at contact@gaala.com with your order number, email address and phone number.
- You will receive an email confirmation with shipping guidelines and a return label.
What items are returnable?
Items must be:
- In original condition with original tags attached,
- Unwashed and unworn,
- In original packaging.
Items that have been altered cannot be returned or exchanged.
Exchanges
- If you would like to exchange an item, please write us at contact@gaala.com, we will help to process your exchange according to item availability.
Refunds
- Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
- Your refund can only be credited back to the original form of payment or a credit note.
- You will receive an email confirmation as soon as your refund has been processed.
- Gaâla is unable to refund any duties or taxes paid on international shipments.
Cancelations:
- We accept cancelations from 7 days after the order is placed. Exceptions on this clause include delayed orders.
- Orders can be cancelled by writing us at contact@gaala.com with your order number and request.
- Canceled orders will be refunded to their original method of payment within 7-14 business days.