How do I make a return?

  • Send us email at contact@gaala.com with your order number, email address and phone number.
  • You will receive an email confirmation with shipping guidelines or a prepaid return label depending on your country.

 

What items are returnable?

You can return items within 14 days of receipt of your shipment.

Items must be:

  • In original condition with tags
  • Unwashed and unworn
  • In original packaging

 

Returns and Exchanges

  • If you would like to exchange an item, please write us at contact@gaala.com, we will help to process your exchange according to item availability.
  • We offer returns for unworn items in new condition with original tags attached.
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.

 

Refunds

  • Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
  • Your refund can only be credited back to the original form of payment or a credit note.
  • You will receive an email confirmation as soon as your refund has been processed.

Cancelations:

We accept cancelations from seven days after the order is placed. Exceptions on this clause include delayed orders. 

Orders can be cancelled by writing us at contact@gaala.com with your order number and request. 

Canceled orders will be refunded to their original method of payment within 7-14 business days.