How do I make a return?
- Send us email at contact@gaala.com with your order number, email address and phone number.
- You will receive an email confirmation with shipping guidelines or a prepaid return label depending on your country.
What items are returnable?
You can return items within 14 days of receipt of your shipment.
Items must be:
- In original condition with tags
- Unwashed and unworn
- In original packaging
Returns and Exchanges
- If you would like to exchange an item, please write us at contact@gaala.com, we will help to process your exchange according to item availability.
- We offer returns for unworn items in new condition with original tags attached.
- Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
- Gaâla is unable to refund any duties or taxes paid on international shipments.
Refunds
- Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
- Your refund can only be credited back to the original form of payment or a credit note.
- You will receive an email confirmation as soon as your refund has been processed.
Cancelations:
We accept cancelations from seven days after the order is placed. Exceptions on this clause include delayed orders.
Orders can be cancelled by writing us at contact@gaala.com with your order number and request.
Canceled orders will be refunded to their original method of payment within 7-14 business days.