How do I make a return?

  • Send us email at with your order number, email address and phone number.
  • You will receive an email confirmation with shipping guidelines or a prepaid return label depending on your country.


What items are returnable?

You can return items within 14 days of receipt of your shipment.

Items must be:

  • In original condition with tags
  • Unwashed and unworn
  • In original packaging


Returns and Exchanges

  • If you would like to exchange an item, please write us at, we will help to process your exchange according to item availability.
  • We offer returns for unworn items in new condition with original tags attached.
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.



  • Once we receive your return, please allow 2 to 3 business days for us to process your return and 5 to 10 days for your bank to refund your account.
  • Your refund can only be credited back to the original form of payment or a credit note.
  • You will receive an email confirmation as soon as your refund has been processed.


We accept cancelations from seven days after the order is placed. Exceptions on this clause include delayed orders. 

Orders can be cancelled by writing us at with your order number and request. 

Canceled orders will be refunded to their original method of payment within 7-14 business days.