Returns & Refunds

 

If you're not fully satisfied with your order and would like to make a return, please be sure to send back the item unworn with original tags within 15 days for a full refund or credit note!

To make a return please follow the instructions here.

     

    Return Policy

    • Due to the very limited quantities of our pieces we are unable to process exchanges. If you would like to exchange an item, please place a new order and return the original item for a full refund or credit note. 
    • We offer returns for unworn items in new condition with original tags attached. 
    • Returns must be registered online within 15 days from the date you originally received your order.
    • Gaâla is unable to refund any duties or taxes paid on international shipments.

     

    Refund Delay 

    Once we receive your return, please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.

    Your refund can only be credited back to the original form of payment or a credit note.  

    We’ll send you an email as soon as your refund has been processed so you know it’s on the way.

     

    Questions?

    If you have any questions please email us at contact@gaala.com, we are happy to  accomodate special requests and can offer faster delivery when necessary!

     

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