You can return items within 14 days from the date you originally received your order.

To make a return please follow the instructions HERE.

Return shipping costs:

EU & UK: FREE

Rest of the world:

  • Return label: 40€
  • Exchange label: 20€

To purchase a DHL return label, write us at contact@gaala.com and one of our sales representatives will be happy to assist you with the process.  

Import Taxes & Duties:

Import duties and taxes are not included in the item price or shipping cost. These charges will be your responsibility and will be collected from you by the shipping company.

If you refuse a shipment from Gaâla, you are responsible for the original shipping charges as well as return shipping, and these amounts will be deducted from your refund.

Return Policy:

  • We offer returns for unworn items in new condition with original tags attached. 
  • Returns must be registered online and deposited at your local post within 14 days from the date you originally received your order.
  • Gaâla is unable to refund any duties or taxes paid on international shipments.

Refund Delay:

Once we receive your return, please allow 7-10 business days for your return to be processed and then 5-7 business days for your bank to post the refund to your account.

Your refund can only be credited back to the original form of payment or a credit note.

Cancellations:

We accept cancellations within seven days after the order is placed. Exceptions include delayed orders. 

Orders can be cancelled by writing us at contact@gaala.com with your order number and request. 

Cancelled orders will be refunded to their original method of payment within 7-14 business days. 

Questions?

If you have any questions please email us at contact@gaala.com, we are happy to  accomodate special requests and can offer faster delivery when necessary!